One of my favorite and earliest taste memories is of eating Breyers cherry-vanilla ice cream as a child. My dad ate the stuff by the carton, and I have always identified it as my favorite, and while I purchase ice cream from many different brands and different flavors, this is the one I come back to.
At least, I used to.
I noticed something upon my last Breyers ice cream purchase: the once half-gallon carton is now 1.5 quarts. But the price is still the same. In fact, it is actually more expensive (about 50 cents) than it was a year or so ago. I asked the manager of my local Winn Dixie about this and he said that their store doesn’t control price, that Breyers does, and that a number of people had complained about the shrinking carton.
So Breyers is selling 25% less product for the same price. It would be like paying for a full tank of gas but only filling your car ¾ of its capacity. Or purchasing a 12oz ribeye but only getting 9oz – for the 12oz price.
I feel betrayed by Breyers because their product has not only been a mainstay of my life, but also because they tout themselves as being all-natural, a sign of quality and purity. Did they think I was too dumb to notice the smaller carton? Do they believe that I will continue to buy a lesser product for a higher price?
But before you think I am getting all worked up over nothing, let me say that I feel that this act by Breyers is indicative of how all sorts of companies are treating the customers. Producers and manufacturers in this country take the consumers for granted, in terms of customer service, product quality, and price. And it goes to the service industry as well. Restaurants, bars, stadiums, retail – all areas seem to assume that the customer can be treated however they feel like treating us and we’ll come back, either because we are indifferent, lazy, or too ignorant to know the difference.
I am tired of being charged for inferior products and services. I’m tired of the price getting higher but the quality going down. Eleanor Roosevelt once said that no one has permission to treat you badly unless you give it to them. Companies like Breyers are no longer allowed to treat me with disrespect, and that’s exactly what they’ve done. I work hard for a living and in these times every dollar counts, so for them to charge more for less product is disrespectful to my intelligence, my patience, and my hard work.
Will Breyers change back to the half gallon because a disgruntled consumer in Birmingham writes a blog? No. But if I am true to my beliefs and respect myself, then Breyers – and any other company that treats me with disrespect – will no longer receive my financial support. And that’s a shame, because I’m going to miss that cherry-vanilla.
Realizing A Dream
5 weeks ago


